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Because Drs. Rodan and Fields believe knowledge is power, they helped create one of the most comprehensive and reliable sources of acne information available. Here you'll find hundreds of Questions & Answers to help you make wiser decisions about your skin and to get acne out of your life.

You'll also find Q&A guidance about basics like managing your account, navigating our site and purchasing Proactiv® products.

Search easily by category or key in your question or a keyword into the search box; click on a Question to view the complete Answer. If you cannot find what you're looking for, you're welcome to Contact Us.

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  1. Can Proactiv® clear my Dark spots?
    Yes, Proactiv Solution may clear up dark spots and help to fade discoloration on all skin types. Two keys to lightening dark spots, also known as "post-inflammatory hyperpigmentation,"are: (1)...
  2. How long will it take for Proactiv® to work?
    Most people report improvement in skin texture, tone, and pore size within the first few days of use. Small pimples often clear within the first week while larger and more inflamed breakouts may take...
  3. How do I know if my order has been shipped?
    You will receive two e-mails after you have placed your order and provided us with a valid e-mail address: The first confirms that your order has been received (your order confirmation number will be...
  4. What are the ingredients in the Proactiv Gentle Formula 3-Step (4-piece) System?
    GENTLE FORMULA CLARIFYING CLEANSER Active Ingredient: salicylic acid 2% Inactive Ingredients: water (aqua), cocamidopropyl betaine, distearyl phthalic acid amide, polyethylene, cetyl alcohol...
  5. Can I buy each of the items in the Proactiv® System individually?
    Yes. The Proactiv catalog that came with your shipment, also available online in the Proactiv365 section of the website, makes the Renewing Cleanser, the Revitalizing Toner and the Repairing...
  6. How often will I receive my auto-shipped kit?
    Every 90 days, you'll receive a 3-month supply of our 3-Step System and any add-ons you've chosen. Some accounts may be set-up to receive a 2-month supply every 60 days. Check your account...
  7. I’ve been using Proactiv® for a couple of weeks, and my acne seems to be getting worse; should I stop using it?
    No, you should continue to use Proactiv for another six weeks or so, as it can take six to eight weeks for some people to see significant results. Since it can take from 1 to 3 weeks for a pimple to...
  8. What are the ingredients in the Original Proactiv 3-Step System?
    RENEWING CLEANSER (Original Proactiv) Active Ingredient: Benzoyl Peroxide, 2.5% Inactive Ingredients: water (aqua), magnesium aluminum silicate, glyceryl stearate, PEG-100 stearate, disodium PEG-12...
  9. Does Proactiv® also clear blackheads and whiteheads?
    Yes, the combination of medicines found in Proactiv work together to fight both blackheads and whiteheads. Blackheads and whiteheads are the earliest forms of blemishes and occur when excess oil and...
  10. What if I have too much product?
    The Proactiv® System was designed to be used a certain way--just the right amount of each product, twice a day--for best results. To ensure that you are getting the most out of your System, it's...
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